I don't generally post about consumer issues, but there's always a first time.
Last night we (a group of 14) flew from Berlin to Iceland with Air Berlin. We now know that the airline simply refrained from loading our luggage, not that they said anything about it. They left us to stand for an hour at the baggage claim area along with dozens of other passengers to eventually figure it out.
Today there was no-one to talk to. No representative, no phone number to call, no office where somebody will tell tall tales. Simply nothing. An email I sent they responded to with a standard form. Will our kit ever arrive, in Iceland or back home? Will we be reimbursed in any way? Can we expect someday, even if only weeks from now, to see the personal items in those bags? Your guess is as good as mine. Air Berlin, at any rate, ain't sayin.
Never fly Air Berlin.